customer serviceKen Blanchard

Here’s Johnny!

No, I am not talking about Johnny Carson. Or even that character “Little Johnny” who is always in the “dirty jokes.” I am talking about Johnny the Bagger.

A collegue of mine forwarded me this video. He required all of his employees to watch it, and I do not think it is a bad idea for everyone to watch. I was pleased when I opened it to see that Ken Blanchard, one of my favorite authors, was credited on the first slide.

I hope you enjoy. It goes to show that thinking outside the box can truly make a difference when it comes to servicing our customers. Especially the “thinking” part – most of us stop trying to think of new ways to make customers feel special.

I hope you enjoy: Johnny the Bagger