Let’s Call the SBA for EIDL Default Update

May 2, 2023

Alright, we are going to call the SBA to ask about EIDL defaults, and I’m gonna have you listen in to their response.

Welcome to the US Small Business Administration. This call is being recorded for training and compliance purposes. For assistance in English, press 1.

COVID EIDL Customer Service Center

Thank you for calling the COVID Economic Injury Disaster Loan Customer Service Center. Whether you need help setting up payments, Navigating the My SBA loan portal, or getting your payment information, FBA representatives are here to help you manage your COVID EIDL Loan.

Please note COVID EIDL loans are not forgivable and the 30 month deferment period has not been extended. If you are returning a call from your loan officer and know their extension, press 8.

The next available agent will be with you as soon as possible. Please have your SBA loan number or social security number ready.

SBA Agent: Thank you for calling Small Business Administration customer Service. My name is Rebecca, agent 95843. May I have your first and last name?

Donna: I am calling, as a CPA on behalf of a general question, not specific to a loan.

SBA Agent: Okay, and how can I help you today?

The Question

Donna: I’m trying to find information about how the process works if a business has closed and the loan will be defaulted. I have a business, client with $150,000 EIDL loan and they are out of business. It has been dissolved through the Secretary of State and there are no bank accounts or assets. So we’re trying to figure out how we proceed to get this loan cleared and off the books. Can you help me with the process?

SBA Agent: Um, so you’ll have to speak with the Loan Servicing Center.
Donna: Okay. How do we get in touch with them?
SBA Agent: Okay. Um, I wouldn’t know which servicing center that would be.

Donna: How about Birmingham?
SBA Agent: The clients?
Donna: Let’s try Birmingham.
SBA Agent: Um, okay. I can give you, um, the number.
Donna: Okay.
SBA Agent: It’s 800 736 6048.
Donna: Okay. And is there any particular department or request that I should make to get to the right person?
SBA Agent: No. Nope. You’ll just call in and get, um, that agent that’s available.
Donna: All right, thank you.
SBA Agent: You’re welcome. Is there anything else I can assist with you today?
Donna: No. Thank you.

All right. So we’ll make another call.

Thank you for contacting the United States Small Business Administration Birmingham Disaster Loan Servicing Center.

Did you know many questions about your loan can be found by creating a borrowed portal account? Ask a representative for instructions

Please wait while we transfer you over to our next available representative. Did you know many questions about your loan can be found by creating a borrowed portal account after representative for instructions.

Please wait while we transfer you over to our next available representative. Did you know many questions about your loan can be found by creating a borrower portal account after representative for instruct…

SBA Birmingham Disaster Loan Servicing Center

SBA Agent: Thank you for calling (inaudible). This is Samantha, may I help you?
Donna: Hi. I have some questions about an EIDL loan for a business that has closed and is no longer in business—more general questions.
SBA Agent: What’s the loan number?
Donna: I don’t have that information. I’m just looking for general information right now.
SBA Agent: Okay. Yes, our office actually doesn’t handle the business closures, but I can see if I can assist you with your questions.
Donna: Okay. Who handles the business closures?
SBA Agent: Yes ma’am. It’s our office, the COVID Servicing Center, and I can give you their number.
Donna: Okay. If you would, that’d be great.
SBA Agent: Mm-hmm. It’s going to be 833 853 5638.
Donna: Oh, I already called them and they sent me to call you?
SBA Agent: Yes, ma’am. Mean the office and handle the business closures.

The Question

Donna: Okay. Well, let me ask you my questions then, because they were of no help and just basically told me they didn’t handle that and to call you.

So I have a business that has a $150,000 EIDL loan, and they are out of business. They have dissolved through the Secretary of State and they have no assets.

And I’m trying to figure out what the procedure is to notify the SBA that they’re out of business and the loan will be defaulted, and how we go about that?

The Answer

SBA Agent: You’ll need to send them an, um, you’ll need to send their office an email address and I can give you that email address.
Donna: Okay. And what do we send them?
SBA Agent: Just the dissolution paper and — has closed.

The Process

Donna: Okay. And then what’s the process from there?
SBA Agent: Yes, and then, um, you would need to contact them and you know, you can speak to them, and they’ll expect the
Donna: Okay. But there’s no personal guarantee or collateral, so I’m not sure how that would happen.
SBA Agent: Mm-hmm <affirmative> Yes, ma’am. Well, the loan could be referred to Treasury, but it would just be in the name of the business, which is closed. But the principal would still be listed on the loan that’s not personally liable.

Donna: Okay. So what would that do to refer it to the treasury if they’re out of business?
SBA Agent: Yes, that’s just the protocol they would file, I mean, follow. Unfortunately, I mean, I don’t have any other information for that because we don’t handle those type of loans here.

Donna: Okay. And if they are, if there’s a loan that is larger than that and they do have a personal guarantee, how does that differ?
SBA Agent: Yes well, the personal guarantee would still be liable for the loan.
Donna: Okay. But I mean, what’s the process that, how is that process different? Does it just get still referred to the treasury the same way, but just for personal and the business?
SBA Agent: Yes, it would still be referred to treasury the same way.

The Timeframe

Donna: Okay. Alright, and do you have any idea on the timeframe of how long it takes to get this closure process, uh, taken care of? It seems that I’ve had several people tell me that they have sent the information but have not received any response.
SBA Agent: Yes, ma’am. Unfortunately, I don’t work in that office, so I don’t know their specific timeline.

Business Closure

Donna: Okay. And is there some other way to get in touch with the business closure? Because like I said, they answered me and told me to call Birmingham or call the service center, uh, for the local area.
SBA Agent: Yes, ma’am. The only option would be to, um, contact him and just ask for, um, someone to discuss the business closure with. But it may just be that you don’t have the loan number and that’s why they won’t discuss it with you.
Donna: Okay. Well, I need to know the process. I am helping them, uh, helping the businesses who have dissolved, uh, figure out and navigate the process. So I’m not sure why they wouldn’t be able to tell me the process.
SBA Agent: Yes, ma’am. I’m sorry. I mean, unfortunately that’s not any information our office in Birmingham has.

Donna: Okay. So, uh, where is the office that handles the business closures? Is that handled in either of the two services?
SBA Agent: It’s in Dallas, Texas.
Donna: And I’m sorry, what was that?
SBA Agent: Dallas, Texas.
Donna: Okay. All right. Thank you very much for your help.
SBA Agent: You’re welcome. Thank
Donna: Bye-bye.


So let’s recap what we learned from our SBA call today. First, you should probably just keep doing what we’ve professed that you should be doing for a good while now.

Email the service center, tell them that you are out of business, that your business has been dissolved. The only new piece we got there is you should probably attach the statement from the Secretary of State showing the business has been dissolved. Send that in with the prescribed format that we’ve used.

Tell them when the business closed, when it was dissolved, why it went out of business, and that your bank accounts are closed and there are no assets, or if there are assets you can tell them what they are, but the important part is to email the service center.

They talk specifically about their process being that after they’ve marked off on their books, they refer it to treasury. That process, in my experience, typically takes several years before that happens.

So if you were to default on some federal government obligation, they could send that over to offset any refunds or monies that were being paid to you from other government sources.

For Business

Now, in the case of a business, if the business is dissolved, I wouldn’t expect it to receive any further future funding from the government or refunds. So I don’t think that would be a problem. And that’s where I was heading with my question to her.

For Individual

If this was based on an individual having that loan in their individual name, yes, if you were do refunds from the IRS in the future, it’s possible they could offset that and post that money towards your loan balance.

But through proper tax planning, obviously you can always, plan for your taxes to make sure you’re not do a refund if that’s the case. So make sure that you are communicating that information with the SBA and keep us posted what you learn and we’ll keep everybody else informed.

For additional read: EIDL Update from the SC District Office

Man talking on the phone: Call The Sba
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Donna Bordeaux, CPA with Calculated Moves

Creativity and CPAs don’t generally go together. Most people think of CPAs as nerdy accountants who can’t talk with people. Well, it’s time to break that stereotype. Lively, friendly, and knowledgeable can be a part of your relationship with your CPA, as demonstrated by Donna and Chad Bordeaux. They have over 50 years of combined experience as entrepreneurial CPAs. They’ve owned businesses and helped business owners exceed their wildest dreams. They have been able to help businesses earn many times more profit than the average business in the same industry and are passionate about helping industries that help families build great memories.